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Covid-19 - Arrow Films FAQ

1st April 2020
By Anthony Newcomb

Q. Are you still open?
We are indeed and are still processing and shipping orders to customers around the world. We are following all necessary government laws and guidelines to ensure our staff are safe.

Q. Will my order be affected?
Our distribution partner is working hard to continue to dispatch all orders as safely and efficiently as possible. For any questions regarding Covid-19 and your order, please contact us at support@arrowfilms.co.uk and we will endeavour to assist.

Q. Do you still deliver to the UK?
Our domestic Royal Mail and Hermes services continue to run as well as possible, we will post any updates when we have them.

Q. Do you still deliver internationally?
All international orders above 2kg will ship with DHL and remain unaffected at this time. For all other international orders we use Royal Mail Tracked International, please see the following latest information from Royal Mail:

March 31 - International Services Country Suspensions

  • We are working every day with our airline and in country partners across the globe to maintain services. The rapidly changing nature of the impact of Coronavirus means access to countries is changing and the global picture can vary day to day.
  • Most major export routes remain open and Royal Mail is continuing to accept, process and transport mail out of the UK for delivery across the globe.  Most Royal Mail services, including to the USA and many other countries remain operational.
  • A lack of available air transport to a growing number of countries as authorities restrict the movement of people across borders. In some cases, there is also a suspension of in country postal operations.
  • As a result we currently have service suspensions in place for 43 countries. The suspensions cover all RM services to these countries and will remain in place until further notice or until we are able to move mail into countries for onward delivery.

 The countries are currently affected from 27 March:

Albania

India

South Korea

Armenia

Jamaica

Sri Lanka

Bermuda

Kuwait

St Kitts And Nevis

Barbados

Lebanon

St Lucia

Bosnia

Macedonia

St Vincent And The Grenadines

Caribbean Islands (BVI)

Mauritania

Taiwan

Caribbean Islands – Dom Rep

Moldova

Tanzania (DAR)

Caribbean Islands –Haiti

Montenegro

Tunisia

Cayman Islands

Nepal

Turks & Caicos

Cuba

New Zealand

Ukraine

Djibouti

Peru

United Arab Emirates (UAE)

Ecuador

Philippines

Venezuela

French Polynesia

Russia

Zimbabwe

Grenada

Samoa

 

Guyana

South Africa

 



Q. Can I still get in touch with you?
Of course! The vast majority of staff are working remotely but we can be reached by the usual addresses https://arrowfilms.com/contact-us/ Due to this unprecedented period for all, we thank you for your patience as it may take longer to resolve your query than usual.

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